Receiving incoming calls and letters from agencies, passengers, employees and advising them on products, tariffs and services of airlines. Sale, refund, exchange of air tickets. Preparation of requests for air tickets and insurance in the Master tour, setting prices and services.

Receiving incoming calls from passengers, employees, agencies and advising them on products, tariffs and services of airlines such as Thai Airways, United Airlines, Icelandair, Gulf Air, Air Newzealand, Copa Airlines, Aero Mexico, Virgin Atlantic. Working with groups, preparation of group contracts and issuance of group tickets. Managing and tracking complex routes for B2B and B2C orders. Issuance of air tickets & individual booking, issuing of air tickets in GDS, manual issue in all difficult cases for TO fares, making manual mask in accordance with airlines agreement and etc. Reissue and refund of the air tickets according to the rules of airlines fares. Weekly and monthly reports on financial and sales results. Billing and maintaining accounts, reports in 1C: Accounting. Work in the GDS systems: - Amadeus - Sabre Interact - Shares - Gabriel - Qik - Apollo

Receiving and processing inbound calls, booking tickets in the Saber program and advising on fares, fares changes and changes in the masks of the tickets.

Interpreter, Linguist interpreter of English and German languages