My career has led me to specialize increasingly in all aspects of logistics support including ordering, stock control, warehousing, handling day to day shipping matters, sales planning and customer support. I was involved in ongoing communications with headquarters in Japan and the UK. Logistics/Distribution/Procurement Coordinated shipments with customers, forwarding agents, manufacturing plants, and warehouses. Maintained optimum serviceability of stock. Oversaw import activity and provided support to forwarders and customs authorities on documentation and import clearance. Negotiated settlements with foreign shippers and warehouses. Set up and used SAP daily for materials management and order processing alongside of creating Purchase Sales Inventory (PSI) spreadsheets for sales and marketing teams. Performed physical stock-take at the company’s warehouse abroad. Provided loading instructions and routing information to ensure that delivery times and locations are coordinated. Ensured that company efficiently receives packaging, spare parts and accessories. Customer support First point of contact for customers. Informed customers on the new products, prices, delivery costs and stock availability. Provided product specifications and all necessary documentations for tenders. Translated press releases from English to Russian. Handled returns, lost and delayed stock. Controlled customers’ payments and credit lines. Raised credit and debit notes. Provided timely certification in cooperation with certification authorities. Chased stock and found alternatives when problems arise. Reduced customer’s fees for shipments by negotiating with domestic ports and shipping lines. Sales planning and forecasts Monitored shipping schedules, costs and warehouse storage of items. Run sales statistics and created reports on inventory status. Informed manufacturing plants on customer’s targets to optimize output. Collected information from customers regarding their monthly and semi-annual purchase plans.

Introduced new products to clients. Prepared press releases. Translated business correspondence, agreements, etc. Maintained the web site content. Surveyed and analyzed the market. Supported during marketing and launch-campaigns. Ordered POS materials. Coordinated advertising and the BTL activity. Ensured proper execution of sales plan target. Ensured timely payment collection from customers. Co-ordinated collecting and delivering orders to final destinations. Arranged deliveries and dealt with hauliers.

Dealt with supplier companies Planned costs and procurements Track deliveries and payments Reported to CEO

Social Technologies , Social services manager